• Service Preconditions

To be an employee  of Al-Baha University

• Service Level Agreement (SLA)

Al-Baha University, represented by the Deanship of E-Learning and Information Technology provides digital services through its MyBu portal, which is available online 24/7 to achieve complete and continuous access with high reliability. In addition, Al-Baha University focus on achieving high quality digital services alongside with high customer satisfaction at all times. Al-Baha University consider the time taken to provide each service according to its nature, the readiness of services and taking into account the completion of all attachments for the services. While if there is missing information and or attachments this may affect the processing time of services. Therefore, Al-Baha University takes into account the Service Level Agreement (SLA) while providing digital services according to the following features:
• Easy to access and use the service according to a clear user guide.
• Provide a clear, simple, expressive and complete service name.
• Provide clear information for the service duration.
• Providing error-free electronic service during and after submitting the application.

• Help and Support

You can send a help or support request through one of the following channels:

For faculty members or University’s employees:
- You can directly use Tasaheel service (average response time __ working days)
http://tasaheel.bu.edu.sa
The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm ً

For faculty members or University’s employees with no official accounts:
- You can directly use Tasaheel service (average response time __ working days)
http://tasaheel.bu.edu.sa
from the direct manager’s account
The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm ً

For University’s Students

You can use the following form for sending a request (average response time __ working days)(Paste the link here)

The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm

• Alternative Service Channels

This service is offered exclusively on the Electronic Portal of Al-Baha University.

• Troubleshooting Guide

At the Deanship of E-Learning and Information Technology, we make every effort to provide all our e-services with clear and easy procedures, followed by a series of steps outlined in the user guide. However, some error messages may appear while attempting to use the service, which is intended to explain the correct procedure for making use of the service. The following guide provides more information about error messages and how to handle them.
(the link here)

Steps to publish in journals

• Receiving the scientific research sent to the journal
• Initial examination of the research and compliance with the conditions for publication in the journal
• Notifying the researcher of the outcome of the initial decision
• Collecting arbitration and publication fees, if the research is accepted for arbitration and publication
• Sending the research to the arbitrators for final arbitration
• Notifying the researcher via email of the final arbitration report and the arbitrator’s comments, if any
• Issuing a certificate of acceptance for publishing the research in the journal
• Publish the research in the next issue of the journal

Scientific journals Guide