It is a system that contains several services through which technical support requests are received, managed, processed and resolved.

This is not within the jurisdiction of the Deanship of E-Learning and the Information Technology Center. This can be requested from the Warehouses Department through the materials disbursement service on the My University portal.

You can submit a request on the Tasahil system so that the Beneficiary Care Management Team can contact you and install the required programs remotely.

You can submit a request on the Tasahil system so that the Beneficiary Care Management team can contact you and specify the required device remotely.

Beneficiary Care Department is located in the university city in Aqeeq, first floor, administrative building.

Personal devices of all university members or citizens cannot be maintained, but support is provided for university-specific devices.

Computer, Scanner, Office Printer, Barcode Printer, Network Phone

Office 365, Office 2019, Antivirus, and all free programs can be installed after verifying their source. We also apologize for installing any program that contains "crack" files.

It is a printer that is connected via a network cable to one of the points and not via USB, so that all those connected to the network can benefit from it.

Printers that are owned by a person are not allowed to be connected, but photocopiers are connected to the network.

Network points cannot be moved after they have been extended and installed.

The same point can be used to connect the two devices so that the network phone is connected first and then the phone is connected to the computer.

Connect to one of the existing networks BU_Employee if you are an employee or BU_Student if you are a student. A page will appear on the browser. Enter the username and password. After that, a message will appear (Connection Successful) and thus you have connected to the wireless network.

Reset your browser settings, try changing to another browser, remove the proxy settings, and if all the previous options fail, please submit a request via the Tasaheel system from your mobile or through your direct manager.

Make sure that the device is connected to the university network (Join to domain), make sure that the network cable is safe, make sure that the proxy is activated, and if all the previous options are not possible, please submit a request via the Tasaheel system from your mobile or through your direct manager

Access to some websites is prohibited based on cybersecurity policies and standards. Therefore, a request can be submitted to Tasahil to ensure that the site is not blocked for security reasons.

If the employee is a government employee, a request to open an account is created through the General Administration of Human Resources by sending a request through the Tasahil system, then the procedures are completed and the request is completed. If the employee is affiliated with an operating company, the request is submitted by the direct manager at the university through the Tasahil system to complete the rest of the procedures.

The account of the employees of the operating companies is closed upon the end of the employee’s contract. In the event that the account needs to continue to be active, please submit a request through the Tasahil system. It is necessary to attach the new contract in order to activate the account.

The account password is restored or changed by entering the employee mail and clicking on the change password icon, then entering through the national access to change the password, provided that the password is at least eight digits. Click on uppercase and lowercase letters, numbers and a symbol at least.

The employee's name is changed in the account by first modifying it through the General Administration of Human Resources, and then a request is submitted through the Tasahil system to be verified, checked and changed directly.

This is done by referring to the General Department of Human Resources and ensuring that the beneficiary’s employment status has been changed. After that, the department submits a request through the Tasahil Elina system to complete the rest of the procedures.

Upgrading to Office365 is available to all faculty members, provided that they are not in an administrative position, in accordance with cybersecurity standards and policies.

An email is created by uploading it through the Tasahil system and recording what proves the necessity of creating this email with the approved assignment decision.

This is done by submitting the request through the Tasahil system attached to the assignment decision.

It is done by archiving messages and deleting unwanted and unimportant people.