• Service Level Agreement (SLA)

We, in the Deanship of E-Learning, are keen to achieve the satisfaction of the beneficiaries by making the portal services available at all times. As part of this care, you can always read the Service Level Agreement (SLA).

Al-Baha University, represented by the Deanship of E-Learning provides digital services through its MyBu portal, which is available online 24/7 to achieve complete and continuous access with high reliability. In addition, Al-Baha University focus on achieving high quality digital services alongside with high customer satisfaction at all times. Al-Baha University consider the time taken to provide each service according to its nature, the readiness of services and taking into account the completion of all attachments  for the services. While if there is missing information and or attachments this may affect the processing time of services. Therefore, Al-Baha University takes into account the Service Level Agreement (SLA) while providing digital services according to the following features:

• Easy to access and use the service according to a clear user guide.
• Provide a clear, simple, expressive and complete service name.
• Provide clear information for the service duration.
• Providing error-free electronic service during and after submitting the application.
• Notifying the user of confirmation of registration or receipt of the service.
• Maintain at all the time the information privacy and security for all services as well as users’ identity.
• Provides information related to the technical support (customer care) of the service clearly within the user manual.

• Help and Support

You can send a help or support request through one of the following channels:

For faculty members or University’s employees:
- You can directly use Tasaheel service (average response time __ working days)
http://tasaheel.bu.edu.sa
The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm ً

For faculty members or University’s employees with no official accounts:
- You can directly use Tasaheel service (average response time __ working days)
http://tasaheel.bu.edu.sa
from the direct manager’s account
The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm ً

• Alternative Service Channels

This service is offered exclusively on the Electronic Portal of Al-Baha University.

• Troubleshooting Guide

At the Deanship of E-Learning, we make every effort to provide all our e-services with clear and easy procedures, followed by a series of steps outlined in the user guide. However, some error messages may appear while attempting to use the service, which is intended to explain the correct procedure for making use of the service. The following guide provides more information about error messages and how to handle them.
(the link here)

How to Use the Service 

1- Access the electronic services from my university’s website (MyBu 

2- Access the (Change Management) service 

3- Choose to submit a change request to a service. 

4- Enter the required change details. 

5- Send the request. 

User's Guide