Mersal

مرسال - التحديثات

last update: last version:

حول خدمة -مرسال

Number of quiries within last 30 days

Average:4

Response Time:

Service Description

Service Description

It is a system for exchanging correspondence electronically in a secure manner that provides the user with several electronic tools that help him accomplish his work in an easy way, in order to speed up the completion of work and save time and effort, electronic guidance of transactions and access to transaction contents in a secure, reliable platform, in addition to electronic tracking of transactions within the university, which provides the highest degree of confidentiality. And security for data and attachments within the system.

Only authorized users in administrative positions have access to the Mersal system

Free

24/7

Sunday - Thursday 08:00 AM to 02:30 PM

  • Service Preconditions

Employees holding administrative positions

 

  • Service Level Agreement (SLA)

Al-Baha University, represented by the Deanship of E-Learning and Information Technology provides digital services through its MyBu portal, which is available online 24/7 to achieve complete and continuous access with high reliability. In addition, Al-Baha University focus on achieving high quality digital services alongside with high customer satisfaction at all times. Al-Baha University consider the time taken to provide each service according to its nature, the readiness of services and taking into account the completion of all attachments for the services. While if there is missing information and or attachments this may affect the processing time of services. Therefore, Al-Baha University takes into account the Service Level Agreement (SLA) while providing digital services according to the following features:
• Easy to access and use the service according to a clear user guide.
• Provide a clear, simple, expressive and complete service name.
• Provide clear information for the service duration.
• Providing error-free electronic service during and after submitting the application.

 

  • Help and Support

You can send a help or support request through one of the following channels:


For faculty members or University’s employees:
- You can directly use Tasaheel service (average response time __ working days)
http://tasaheel.bu.edu.sa
The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm ً


For faculty members or University’s employees with no official accounts:
- You can directly use Tasaheel service (average response time __ working days)
http://tasaheel.bu.edu.sa
from the direct manager’s account
The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm ً

 

 

  • Alternative Service Channels

This service is offered exclusively on the Electronic Portal of Al-Baha University.

 

  • Troubleshooting Guide

At the Deanship of E-Learning and Information Technology, we make every effort to provide all our e-services with clear and easy procedures, followed by a series of steps outlined in the user guide. However, some error messages may appear while attempting to use the service, which is intended to explain the correct procedure for making use of the service. The following guide provides more information about error messages and how to handle them.
(the link here)

  • Log in to the university website

  • Choose electronic services and then choose all services

  • Click on the Mersal system icon and then start the service

 

User guide for Mersal system

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