• Service Preconditions

      1- The student is allowed to submit only one application

      2 - Completeness of the applicant’s data in the Banner system

      3 - The student’s GPA must be higher than 1.0

• Service Level Agreement (SLA)

We, in the Deanship of E-Learning and Information Technology, are keen to achieve the satisfaction of the beneficiaries by making the portal services available at all times. As part of this care, you can always read the Service Level Agreement (SLA).

Al-Baha University, represented by the Deanship of E-Learning and Information Technology provides digital services through its MyBu portal, which is available online 24/7 to achieve complete and continuous access with high reliability. In addition, Al-Baha University focus on achieving high quality digital services alongside with high customer satisfaction at all times. Al-Baha University consider the time taken to provide each service according to its nature, the readiness of services and taking into account the completion of all attachments  for the services. While if there is missing information and or attachments this may affect the processing time of services. Therefore, Al-Baha University takes into account the Service Level Agreement (SLA) while providing digital services according to the following features:

• Easy to access and use the service according to a clear user guide.
• Provide a clear, simple, expressive and complete service name.
• Provide clear information for the service duration.
• Providing error-free electronic service during and after submitting the application.
• Notifying the user of confirmation of registration or receipt of the service.
• Maintain at all the time the information privacy and security for all services as well as users’ identity.
• Provides information related to the technical support (customer care) of the service clearly within the user manual.

• Help and Support

You can send a help or support request through one of the following channels:

For faculty members or University’s employees:
- You can directly use Tasaheel service (average response time __ working days)
http://tasaheel.bu.edu.sa
The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm ً

For faculty members or University’s employees with no official accounts:
- You can directly use Tasaheel service (average response time __ working days)
http://tasaheel.bu.edu.sa
from the direct manager’s account
The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm ً

For University’s Students

You can use the following form for sending a request (average response time __ working days)

(Paste the link here)

The working hours are from Sunday to Thursday from 8:00 am to 3:00 pm

• Alternative Service Channels

This service is offered exclusively on the Electronic Portal of Al-Baha University.

• Troubleshooting Guide

At the Deanship of E-Learning and Information Technology, we make every effort to provide all our e-services with clear and easy procedures, followed by a series of steps outlined in the user guide. However, some error messages may appear while attempting to use the service, which is intended to explain the correct procedure for making use of the service.

The following guide provides more information about error messages and how to handle them.

(Paste the link here)

· The student can apply for the service if he meets the requirements

· The student reviews the personal and academic data, and if the data is incomplete, a message is displayed to the student stating the need to update his data in the Banner system.

· The student enters the entities in which he wants to train

· The student determines the duration of the training

· The student attaches the necessary files

· The student agrees to the declarations and pledges contained in the application

· After submitting the application, it reaches the franchise supervisors, who review the application and approve it, return it, or reject it with comments

· After the application is approved by the franchise supervisors, an email will be sent approving the applicant that the application is under process and in the process of obtaining approvals with the training body.

· The training supervisor reviews all applications

· If the application is accepted, a message will be sent to the trainee stating that the application is complete and is in the process of contacting the training authorities

· In the event of rejection, an email will be sent to the trainee rejecting the application

· In the event of a re-application, an email will be sent to the trainee to access the service and re-apply or complete the requirements

· All submitted applications appear in a list and can be reviewed by the department head, training supervisor, and franchise supervisor, and filters are added to the applications

Service Guide