He Information Technology Center technically supervises the university’s academic, administrative, and technical systems and applications. It develops them in accordance with the requirements of the beneficiaries and provides technical and artistic support to all beneficiary groups within the university, including students, faculty members, and employees.
The center also works on integrated linking with several external parties, including ministries and government agencies, to provide the necessary data. The center also supervises the data and security operations centers to provide a supportive and secure technical environment by the latest standards.
The center also operates the university’s electronic portal. It provides technical support to the relevant authorities within the university to ensure the availability of updated websites and integrated and valuable information.

• Automating academic and administrative procedures to save time and accuracy in performance.

• Providing the latest and best technical solutions that meet the needs of the university now and in the future.

• Implementing and following up on technical projects to reach the desired goal and achieve beneficiary satisfaction.

• Acquisition of high-quality and high-performance devices to ensure a valuable and safe service.

• Maintaining the integrity of systems from breaches and increasing security awareness for university employees.

• We are providing communication channels with users of university systems and providing the necessary technical support professionally and as soon as possible.

• We provide services and technical advice to university employees, including students, faculty members, and employees.

The Department of Applications and e-Transactions is responsible for providing and developing the academic and administrative systems and electronic services at Al-Baha University. It strives to harness the technology to improve the educational and administrative outputs of Al-Baha University by collecting and analyzing the requirements and designing and implementing the ideal systems with IT best practices.

• Collect and apply change requests from all users.

• Cooperation with the Department of Infrastructure and operation to upgrade systems and move some services from test to production.

• Participate in project implementation related to SIS, ERP, and other eTransaction projects.

• Study change requests with cooperation from functional engineers in the customer care department.

• Develop integration with all BU systems to perform business process automation.

• Build business process automation to help users be more productive.

• Work toward a paperless university with cooperation with all DeIT departments.

• Develop applications based on user requirements.

• Integrate the BU system with external entities using the Yessar platform.

Maintain The university technology Infrastructure, Applications, and Information security. The main task of this department is to maintain BU infrastructure to keep it up and running with high availability and maximum information security. All units of this department are specialized, and all engineers are experts in their specialty. They will be the second support line, cooperating with the customer care department.
 

Tasks can be summarized as follows:

• Operate BU LANs/WAN to interconnect all BU campuses.

• Operate BU On-Premise cloud.

• Tune all systems to get the highest performance.

• Maintain data backup and DR.

• Manage BU computer networks (LAN/WAN/WiFi).

• Build technical requirements for all systems to fulfill the DeIT roadmap.

• Follow best practices in information security.

• Monitor DC/DC facility systems to guarantee DC operation even during a power outage.

• Operate DR

• Cooperate with the vice deanship of development and quality to plan for the DeIT project according to a roadmap that meets BU business requirements.

This department works as the first line of support for all BU users using the Tasaheel application.

• Perform maintenance for users' PCs.

• Perform maintenance for computer labs and eClasses systems.

• Update all systems to fulfill security policies.

• Support e-Services users such as A'LEM system

• Functional engineers cooperate with the vice deanship of development and e-transactions to apply change requests for SIS, ERP, and all other applications.

• Apply for improvement projects to the PM office in DeIT according to users' needs.

• Train users to use BU systems such as SIS, ERP.

• Full support for deanship of admission and registration.

• List all expansion and upgrade requirements in all campus's computer networks (LAN/WAN).

• Manage user's accounts and essential services such as emails.