• Service Preconditions

To be a employees at Al-Baha University

• Service Level Agreement (SLA)

Al-Baha University, represented by the Deanship of E-Learning and Information Technology provides digital services through its MyBu portal, which is available online 24/7 to achieve complete and continuous access with high reliability. In addition, Al-Baha University focus on achieving high quality digital services alongside with high customer satisfaction at all times. Al-Baha University consider the time taken to provide each service according to its nature, the readiness of services and taking into account the completion of all attachments for the services. While if there is missing information and or attachments this may affect the processing time of services. Therefore, Al-Baha University takes into account the Service Level Agreement (SLA) while providing digital services according to the following features:
• Easy to access and use the service according to a clear user guide.
• Provide a clear, simple, expressive and complete service name.
• Provide clear information for the service duration.
• Providing error-free electronic service during and after submitting the application.

• Help and Support

1- The Deanship of E-Learning provides technical support related to the systems and their use to students and faculty members during working hours during classes.

2- You can submit a technical support request through one of the following channels:

Direct support by going to one of the facilities of the Deanship of E-Learning through the Deanship’s main headquarters in Al-Aqiq.

Contact via the following email: elearning@bu.edu.sa

Contact technical support through the following number: 0177257700 Ext: 15656

Request technical support through the Tasaheel service: http://tasaheel.bu.edu.sa

• Alternative Service Channels

This service is offered exclusively on the Electronic Portal of Al-Baha University.

• Troubleshooting Guide

At the Deanship of E-Learning and Information Technology, we make every effort to provide all our e-services with clear and easy procedures, followed by a series of steps outlined in the user guide. However, some error messages may appear while attempting to use the service, which is intended to explain the correct procedure for making use of the service. The following guide provides more information about error messages and how to handle them.
(the link here)

Steps

• Visit Albaha university website: https://bu.edu.sa
• Select e-services and then select all services
• Click on Rafid icon, and then select to start the service

Rafid Guide